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What Is DIBs and Its Workplace Impact?
Starting at
$99.00 
$149.00 
10 min
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Cultivating DIBs Through Belonging Moments
Starting at
$99.00 
$149.00 
9 min
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This is some text inside of a div block.
How to Retain Diverse Talent
Starting at
$99.00 
$149.00 
8 min
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This is some text inside of a div block.
Attracting and Hiring Diverse Talent
Starting at
$99.00 
$149.00 
7 min
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How to Quantify and Measure DIBs
Starting at
$99.00 
$149.00 
5 min
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What Is Unconscious Bias, and What Are the Consequences?
Starting at
$99.00 
$149.00 
7 min
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How to Be an Ally for Diversity and Inclusion
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$99.00 
$149.00 
7 min
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Recognizing Five Types of Unconscious Bias
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$99.00 
$149.00 
10 min
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How to Overcome Your Unconscious Biases
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$99.00 
$149.00 
9 min
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Tips for Avoiding Bias While Recruiting and Retaining Talent
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$99.00 
$149.00 
7 min
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Creating an Inclusive Remote Environment
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$99.00 
$149.00 
6 min
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Fostering Psychological Safety in the Workplace
Starting at
$99.00 
$149.00 
9 min
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Understanding the Gender Spectrum
Starting at
$99.00 
$149.00 
9 min
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Fighting Gender Bias at Work
Starting at
$99.00 
$149.00 
8 min
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Ethical Dilemmas and How to Resolve Them
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$99.00 
$149.00 
9 min
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Overcoming Rationalizations When Making Ethical Decisions
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$99.00 
$149.00 
7 min
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Plagiarism and How to Avoid It
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$99.00 
$149.00 
8 min
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Minimizing Gossip in the Workplace
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$99.00 
$149.00 
9 min
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Guide to Reporting Unethical Behavior at Work
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$99.00 
$149.00 
5 min
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Motivated Ignorance and How to Avoid It
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$99.00 
$149.00 
7 min
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Defining Business Ethics
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$99.00 
$149.00 
5 min
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Appropriate Use of Company Assets
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$149.00 
6 min
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What Is Workplace Integrity?
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8 min
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How to Maintain Your Integrity at Work
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9 min
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Ethical Warning Signs in the Workplace
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9 min
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How to Be an Ethical Employee
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$149.00 
6 min
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How to Develop Ethical Employees
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$149.00 
9 min
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Creating an Employee Code of Conduct
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$149.00 
8 min
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Making Ethics Part of Your Company Culture
Starting at
$99.00 
$149.00 
6 min
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Guide to Evaluating Performance Fairly
Starting at
$99.00 
$149.00 
9 min
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Making Ethical Decisions as a Leader
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$149.00 
10 min
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Managing Conflicts of Interest in the Workplace
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$99.00 
$149.00 
8 min
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Understanding and Leveraging Your Strengths
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$149.00 
7 min
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Matching Your Career to Your Interests
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$149.00 
7 min
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Defining Your Core Values
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10 min
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Developing a Growth Mindset
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9 min
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Seeking Feedback
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$149.00 
9 min
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Receiving Feedback
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$149.00 
8 min
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How to Create a Career Development Plan
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9 min
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What Is Career Development and How Can You Drive Your Career?
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6 min
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Getting the Most Out of One-On-One Meetings With Your Manager
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9 min
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Increasing Your Value at Work
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9 min
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Asking for a Raise
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6 min
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Choose Your Track: Manager or Individual Contributor?
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8 min
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Taking Control of Your Personal Brand at Work
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10 min
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How to Transfer Jobs Within Your Company
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10 min
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Preparing for Your Performance Review
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9 min
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Signs It's Time to Find a New Job
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11 min
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Creating a Resume
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10 min
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Writing a Cover Letter
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9 min
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Job Interview Preparation and Tips
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13 min
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How to Respond to Common Interview Questions
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9 min
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Deciding If Remote Work Is Right for You
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7 min
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How to Look for a New Job
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10 min
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A Guide to Mentoring Others
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10 min
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How to Be a Model Mentee
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10 min
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What Is a Mentor and How Do You Find One?
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8 min
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How to Develop a Winning Elevator Pitch
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9 min
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Navigating a Business Networking Event
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7 min
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What Is Networking, and Why Is It Important?
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16 min
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Common Mentoring Challenges and How to Overcome Them
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6 min
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How to Develop a Professional Network
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7 min
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How to Maintain Your Professional Network
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10 min
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Creating a 30/60/90-Day Plan
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6 min
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Adopting a Successful Work Attitude
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11 min
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6 Tips for Your First Week on the Job
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9 min
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How to Be an Effective Teammate
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9 min
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Connecting With Coworkers
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8 min
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Asking for Help at Work
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9 min
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6 Tips for Training New Coworkers
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9 min
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How to Build Your Confidence as a New Professional
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8 min
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7 Practices of Successful New Professionals
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10 min
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Coming Back From a Big Mistake
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11 min
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Overcoming Impostor Syndrome
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8 min
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Coping with Workplace Change
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9 min
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Overcoming the Fear of Failure
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11 min
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Getting Noticed at Work
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13 min
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Strategies for Working Remotely
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8 min
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How to Write Effective Business Emails
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8 min
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A Guide to Workplace Professionalism
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10 min
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Business Phone Etiquette
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8 min
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Formal vs. Informal Communication
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7 min
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Building a Strong Working Relationship With Your Boss
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10 min
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Building Strong Work Relationships With Your Coworkers
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9 min
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Working With People You Don't Like
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9 min
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Repairing a Broken Work Relationship
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9 min
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Introduction to Change Management
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13 min
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Understanding the Basics of Change Management Models
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6 min
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3 Types of Organizational Change
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7 min
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Overcoming Common Change Management Challenges
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8 min
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Best Practices for Change Management
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8 min
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The Satir Change Management Model
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6 min
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The McKinsey 7-S Model
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9 min
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Getting Employee Buy-in During Change
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8 min
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Planning an Effective Change Communication Strategy
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10 min
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The Fundamentals of Leading Through Change
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14 min
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Effective Change Management Communication
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7 min
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5 Tips for Leading Teams Through Change
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8 min
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Empowering Employees to Successfully Navigate Change
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7 min
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Building Adaptability for Your Team
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$149.00 
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Lessons
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What Is DIBs and Its Workplace Impact?

In this lesson, you’ll learn about the acronym DIBs, which stands for diversity, inclusion, and belonging. You’ll learn what these terms mean, why you need all three to achieve success, and what workplace benefits you can expect with a DIBs culture.

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Cultivating DIBs Through Belonging Moments

In this lesson, you’ll learn about the importance of “belonging moments” and what it takes for employees to feel welcome. Then, we’ll share six tips that every employee can follow to foster belonging within your organization.

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Attracting and Hiring Diverse Talent

How can you overcome the roadblocks and build a more inclusive workforce? It starts with re-examining your hiring approach, and in this lesson, you’ll learn how that’s done. First, you’ll find out why businesses often struggle to recruit diverse candidates. Then, you’ll learn five tips to improve your recruiting strategy and make diversity a long-term goal.

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How to Retain Diverse Talent

In this lesson, we’ll answer that question. First, you’ll learn what we mean by diversity and why retaining that workforce is important. Then, you’ll learn why retention efforts often fall short, and how to overcome those setbacks with five tips.

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How to Quantify and Measure DIBs

In this lesson, you’ll learn how to obtain relevant and comprehensive information on your DIBs efforts. First, you’ll find out why DIBs measurements are important. Then, we’ll unpack four proven strategies for measuring DIBs and focusing on long-term progress.

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How to Be an Ally for Diversity and Inclusion

In this lesson, you’ll learn more about what it means to be an ally and what characteristics an ally embodies. Then, you’ll learn about five ally roles you can take on the next time you spot injustice.

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What Is Unconscious Bias, and What Are the Consequences?

In this lesson, you’ll learn about unconscious bias, including what it is and why it happens. Then, we’ll explore the workplace consequences of acting on such biases and why it’s important to build awareness of unconscious biases.

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Recognizing Five Types of Unconscious Bias

In this lesson, you’ll learn five of the most common types of unconscious bias. You can use these five types to identify which biases you may harbor and how they affect others at work.

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How to Overcome Your Unconscious Biases

In this lesson, you’ll learn some techniques for working past the stereotypes. First, you’ll learn why it’s important to challenge your unconscious biases. Then, we’ll unpack six tips for overcoming unconscious bias and why it’s crucial to practice ongoing learning.

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Tips for Avoiding Bias While Recruiting and Retaining Talent

In this lesson, you’ll learn tips to reduce unconscious bias so that you can avoid accidental discrimination, make more objective decisions, and build a diverse and high-performing team.

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Fostering Psychological Safety in the Workplace

In this lesson, you’ll learn what psychological safety is, why it’s important, and five steps for creating it in the workplace.

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Creating an Inclusive Remote Environment

In this lesson, you’ll learn why creating an inclusive remote environment takes intentional effort from managers. You’ll explore what an inclusive workspace looks like and get tips and strategies to benefit your team.

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Understanding the Gender Spectrum

In this lesson, we’ll explore the gender spectrum—a term used to describe the range of possibilities of gender expression and identity. Then, we’ll answer some commonly asked questions about sex and gender.

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Fighting Gender Bias at Work

In this lesson, you’ll learn exactly what gender bias is and how to recognize it. Then, you’ll get tips on how to combat gender bias at work.

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Ethical Dilemmas and How to Resolve Them

In this lesson, you’ll learn what an ethical dilemma is, how a conflict of values causes it, and what five approaches you can follow to resolve these dilemmas.

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Overcoming Rationalizations When Making Ethical Decisions

The gap between ideals and reality is why making ethical decisions can be difficult. In this lesson, you’ll learn some common rationalizations we use to excuse our behavior, the conflict of interest that causes those rationalizations, and four tips to overcome them.

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Minimizing Gossip in the Workplace

In this lesson, you’ll learn what can be classified as gossip in the workplace, why we gossip, and how it can be harmful. We’ll also share five ways to stop gossip cold.

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Plagiarism and How to Avoid It

In this lesson, you’ll learn why plagiarism is harmful. You’ll then be introduced to some common forms of plagiarism and learn how to avoid them.

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Motivated Ignorance and How to Avoid It

In this lesson, you’ll learn why we sometimes choose motivated ignorance, why it’s dangerous, and what questions we can ask ourselves to avoid it.

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Guide to Reporting Unethical Behavior at Work

In this lesson, you’ll learn about the importance of reporting unethical conduct at work. First, we’ll address five reasons people fail to report unethical behavior. Then, you’ll learn five steps for reporting unethical behaviors promptly and effectively.

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Appropriate Use of Company Assets

In this lesson, you’ll learn about both physical and intangible company assets. You’ll then learn some general guidelines to safeguard company assets and use them appropriately.

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Defining Business Ethics

In this lesson, you’ll learn to answer that question by uncovering what ethics are, how they differ from the law, and how we define business ethics. And, in that process, you’ll learn what makes companies ethical, and the four principles those companies uphold.

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What Is Workplace Integrity?

You’ll learn to define integrity, discuss its three forms, and spot the traits associated with it. And finally, you’ll see what integrity looks like when practiced in the workplace.

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How to Maintain Your Integrity at Work

In the workplace, our integrity is put to the test routinely. We strive to be honest and true to ourselves, but we can falter when confronted with daily demands. Still, despite the challenges, integrity is imperative to professional success. And, in this lesson, you’ll learn why that is—as well as why integrity is hard to uphold, and how you can preserve it despite the challenges.

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How to Be an Ethical Employee

In this lesson, learn about seven universal principles to be an ethical employee.

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Ethical Warning Signs in the Workplace

In this lesson, you’ll learn how to spot the warning signs that you or your workplace are in ethical danger. Learn how to recognize the red flags on a personal and organizational level so that you can successfully intervene and prevent the next workplace scandal.

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Creating an Employee Code of Conduct

In this lesson, you’ll explore what an employee code of conduct is and why it’s important. You’ll then learn how to create an employee code of conduct—including what topics to include and tips to make your employee code of conduct effective. Finally, you’ll gain some practical steps for disseminating your code of conduct and turning policy into action.

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How to Develop Ethical Employees

In this lesson, you’ll learn about the importance of developing ethical employees and explore strategies you can apply for your own team.

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Making Ethics Part of Your Company Culture

In this lesson, you’ll learn what an ethical company culture is and the benefits it brings. You’ll also learn five tips to create an ethical culture at your company.

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Guide to Evaluating Performance Fairly

In this lesson, you’ll learn how to evaluate employee performance ethically.

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Making Ethical Decisions as a Leader

In this lesson, you’ll learn what ethical decision-making is and where that moral perspective comes from. You’ll also learn four dimensions to consider while using a five-step decision-making framework.

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Managing Conflicts of Interest in the Workplace

In this lesson, you’ll learn how to spot conflicts of interest—as well as why those conflicts can be dangerous. You’ll also learn how to help your team prevent conflicts of interest and how to handle unavoidable issues.

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Understanding and Leveraging Your Strengths

In this lesson, you’ll learn about the benefits of uncovering your strengths, as well as how to arrive at that self-understanding. Then, you’ll learn how to leverage your strengths by reflecting upon and redesigning your habits.

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Matching Your Career to Your Interests

In this lesson, you’ll learn how to weed through the career options and match your job to your interests. First, you’ll learn why it’s worth defining those interests. Then, you’ll learn about six vocational interest types, which jobs align with each one, and how to pick a career that combines your unique preferences.

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Defining Your Core Values

In this lesson, you’ll learn more about what core values are, why they’re worth understanding, and how to define your own. Then, you’ll learn how to apply that awareness so that you can add more meaning to your career.

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Seeking Feedback

In this lesson, learn how to take the initiative and ask for feedback from your manager, coworkers, or subordinates. Then, explore the do’s and don’ts for soliciting feedback that’s most useful and valuable to you.

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Receiving Feedback

You’ll learn why constructive feedback is an opportunity—not a disaster or a sign of failure. You’ll then learn practical tips for receiving constructive criticism gracefully, and some questions you can ask to elicit feedback that’s more helpful or useful to you.

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Developing a Growth Mindset

You’ll learn how to tell the difference between a fixed mindset and a growth mindset. You’ll then explore why a growth mindset can help you become more resilient and advance your skills or career. Finally, you’ll take away practical tips for developing a growth mindset at work.

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What Is Career Development and How Can You Drive Your Career?

And that’s exactly what this lesson is about. Not only will you learn what career development is and why it matters, but you’ll also explore how to take control of your career so that you can increase your chances of creating a career that’s personally rewarding and fulfilling, and aligns with your definition of success.

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How to Create a Career Development Plan

In this lesson, you’ll learn everything you need to know about creating an effective career development plan—including what it is, why it matters, and the steps for creating a successful plan.

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Getting the Most Out of One-On-One Meetings With Your Manager

In this lesson, you’ll learn how to get the most out of your one-on-one meetings with your boss. You only get what you give, so take advantage of the unique opportunity and value that one-on-ones can offer you with these tips.

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Increasing Your Value at Work

In this lesson, you’ll learn what it means to add value to your company. You’ll then learn the 4 P’s for increasing your value at work and how to be a culture add instead of a culture cost. Finally, you’ll be armed with some best practices to make sure that your efforts are recognized—and rewarded.

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Asking for a Raise

In this lesson, learn how to earn a raise, including how to increase your value to your company and become eligible for a raise, when to ask for a raise, and how to prepare and present a compelling case. At the end of the lesson, review a final list of do’s and don’ts to increase your chances of successfully negotiating a raise.

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Taking Control of Your Personal Brand at Work

In this lesson, you’ll explore what personal branding means and why it’s so important to manage your personal brand at work. You’ll then learn how to assess your current personal brand, followed by four steps to reshape your personal brand to best reflect your existing strengths—and support your future ambitions.

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Preparing for Your Performance Review

In this lesson, you’ll learn how to play an active role in shaping your performance review. Learn how to prepare for your performance review in three main ways: conducting a self-evaluation, goal setting, and preparing to give and receive feedback.

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How to Transfer Jobs Within Your Company

In this lesson, you’ll learn how to prepare your case and maximize your chances of getting transferred. You’ll then learn how to make the transition gracefully to maintain good relationships with both your new and former team alike.

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Choose Your Track: Manager or Individual Contributor?

In this lesson, you’ll learn to distinguish between the two career tracks: manager and individual contributor. Then, you’ll learn why neither path is better or worse than the other and, most importantly, how to choose the right track for you.

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Signs It's Time to Find a New Job

In this lesson, learn to look for five signs that it’s time to find a new job, followed by five reasons you might want to think about staying in your current role.

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Creating a Resume

This guide will teach you everything you need to know about writing a professional, polished, and compelling resume. Learn what to include in your resume, what best practices to apply for styling and formatting it, and how to edit your resume.

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Writing a Cover Letter

In this lesson, you’ll learn best practices for writing a cover letter that gets your application noticed and selected from the candidate pile.

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Job Interview Preparation and Tips

This lesson can help you improve your interviewing confidence, technique, and outcomes.

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How to Respond to Common Interview Questions

In this study guide, you’ll learn about some basic rules of responding to interview questions, followed by how to respond to seven of the most commonly asked questions. Then, you’ll learn the CAR method for answering behavioral questions. Use this guide to anticipate what employers will ask and understand what elements make for an exceptional response.

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Deciding If Remote Work Is Right for You

In this lesson, you’ll learn what “remote” means and what benefits you can expect from that work. Then, we’ll cover five questions to ask before considering a remote job, as well as what to do if you’re on the fence.

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How to Look for a New Job

In this lesson, you’ll learn ways to make job-hunting more fruitful and less stressful. You’ll discover how to figure out what you want and where to look—and get a few other tips and tricks along the way.

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What Is a Mentor and How Do You Find One?

In this lesson, you’ll first learn what mentoring means and how a great mentor can launch your career to the next level. At the end of the lesson, learn how to find a mentor and determine if a prospective mentor is the right fit.

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How to Be a Model Mentee

In this lesson, you’ll discover the answers to these questions by exploring what it takes to be a model mentee. Learn what role a mentee serves in a mentoring relationship followed by what attitudes and behaviors make you the kind of mentee that your mentor loves to work with.

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A Guide to Mentoring Others

In the following lesson, you’ll find a complete guide to mentoring others.

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Common Mentoring Challenges and How to Overcome Them

In this lesson, you’ll get an overview of five of the most common mentoring challenges that mentors and mentees face. You’ll also learn strategies to avoid and overcome these challenges so that both parties can benefit from a positive and productive mentoring relationship.

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What Is Networking, and Why Is It Important?

In this lesson, you’ll learn to answer those questions by discovering the who, what, when, where, and why of professional networking. Then, you’ll learn why establishing a strong professional network is so powerful and what benefits it offers.

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Navigating a Business Networking Event

in this lesson, you’ll learn how to ease that tension. First, you’ll learn what a networking event is and how to prepare for one. Then, you’ll learn how to have productive conversations and follow up with new contacts.

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How to Develop a Winning Elevator Pitch

In this lesson, you’ll learn what an elevator pitch is and where you might share one. Then, you’ll learn how to create that pitch by following a step-by-step process and learning five tips for effective delivery.

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How to Develop a Professional Network

In this lesson, you’ll learn what it takes to build a professional network—including what you must do to form those connections and how to prove your value to others. Then, you’ll learn where to find new contacts so that you can develop a powerful network worth leveraging.

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How to Maintain Your Professional Network

In this lesson, you’ll learn why networks demand upkeep and how to organize your contacts so that no one’s lost in the shuffle. Then, you’ll learn six good reasons for reaching out and staying in touch.

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6 Tips for Your First Week on the Job

In this lesson, you’ll learn six tips to help you excel in your new position. To start, we’ll unpack how to prepare for your first week, make a great impression, and learn from others. Then we’ll give you some tools to understand your company culture and manager’s expectations.

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Creating a 30/60/90-Day Plan

In this lesson, you’ll learn what a 30/60/90-day plan is, why it helps, and how to create your own.

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Adopting a Successful Work Attitude

In this lesson, you’ll learn to define a successful work attitude and pinpoint why it’s important. Then you’ll learn how to adopt a successful attitude with four tips.

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How to Be an Effective Teammate

In this lesson, you’ll learn what a team is and why they are important. We’ll then review how to be a great teammate and effective contributor.

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Connecting With Coworkers

In this lesson, you’ll learn about the four elements of good work relationships, the importance of strong work connections, and how to shore up your network and avoid common “don’ts.”

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Asking for Help at Work

In this lesson, you’ll learn why people don’t ask for help, why seeking guidance is a sign of strength, and how to choose the right time to raise your hand. You’ll also learn the best way to ask for help and get what you need when you need it.

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How to Build Your Confidence as a New Professional

In this lesson, we’ll define self-confidence and its importance at work. Then, you’ll discover three strategies—positivity, posing, and practice—to build confidence and improve performance. Finally, you’ll learn to incorporate these “Three P’s” into your life.

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7 Practices of Successful New Professionals

You’ll learn seven practices of highly successful employees in this lesson.

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6 Tips for Training New Coworkers

In this lesson, you’ll learn how to train new coworkers quickly and effectively.

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Coming Back From a Big Mistake

In this lesson, you’ll learn how to do it by confronting your mistake and following five immediate recovery steps. Then, you’ll learn how to handle the aftermath and repair your reputation with four tips.

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Coping with Workplace Change

In this lesson, you’ll learn how to do that. First, you’ll learn why change is often unsettling and what reaction stages we tend to experience. Then, you’ll find out how to accept change by following a few expert strategies.

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Overcoming Impostor Syndrome

In this lesson, you’ll learn to define impostor syndrome and determine whether it’s something you’re experiencing. Then, you’ll learn how impostor syndrome holds you back as well as how to face that insecurity head-on.

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Strategies for Working Remotely

In this lesson, you’ll learn about the top four challenges of remote work as well as how to maximize your productivity by following four expert strategies.

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Overcoming the Fear of Failure

In this lesson, you’ll explore the source of your fears and gain an understanding of how they might be holding you back. You’ll then learn how to reframe your thinking—and take action—to start working and failing fearlessly.

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Getting Noticed at Work

First, you’ll learn what it means to have visibility at work and how increasing your visibility can advance your career. Then, you’ll learn about three of the biggest obstacles to workplace visibility, along with tips to overcome them and get noticed by your boss and coworkers for outstanding work.

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A Guide to Workplace Professionalism

In this lesson, you’ll learn what professionalism is and how it can open doors for your career and future. You’ll then learn the do’s and don’ts of practicing professionalism at work.

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How to Write Effective Business Emails

In this lesson, you’ll learn when to send an email, followed by email formatting and style guidelines.

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Business Phone Etiquette

In this lesson, you’ll learn what phone etiquette is and why it’s essential for business success. You’ll also explore the do’s and don’ts of conducting professional phone calls.

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Formal vs. Informal Communication

In this lesson, you’ll learn what it means to have a formal versus informal tone. You’ll also review examples of each and determine which tone is appropriate for the situation.

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Building Strong Work Relationships With Your Coworkers

In this lesson, you’ll learn what defines strong working relationships, why they’re important, and some do’s and don’ts to strengthen your work relationships with your team.

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Building a Strong Working Relationship With Your Boss

In this lesson, you’ll learn the do’s and don’ts of establishing a successful and mutually beneficial partnership with your boss.

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Repairing a Broken Work Relationship

In this lesson, you’ll learn how to take responsibility for work relationships turned sour by practicing five tips to rebuild goodwill and trust.

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Working With People You Don't Like

In this lesson, learn six tips for working with people you don’t like.

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Introduction to Change Management

In this lesson, learn the basics of organizational change, including what it is, what causes it, and how applying the principles of change management can guide you through change.

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3 Types of Organizational Change

In this lesson, you’ll explore three change management types and their nuanced impacts.

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Understanding the Basics of Change Management Models

In this lesson, you’ll learn what a change management model is and how popular models steer companies through smoother waters. We’ll also explore the basics of five fundamental models—assessing how they work and when they’re helpful.

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Best Practices for Change Management

In this lesson, you’ll gain insight into the importance of proper change implementation and learn five best change management practices.

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Overcoming Common Change Management Challenges

In this lesson, you’ll explore some of the most common barriers to successful change management and how to overcome them.

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The McKinsey 7-S Model

In this lesson, you’ll learn about these elements and how to use them to analyze your organization’s design.

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The Satir Change Management Model

In this lesson, you’ll learn the five stages of the Satir Change Management Model, along with tips for leveraging this system to support employees during a challenging transition.

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Planning an Effective Change Communication Strategy

In this lesson, you’ll explore questions that can help you develop an effective change communication strategy.

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Getting Employee Buy-in During Change

In this lesson, you’ll learn why employee support is critical to successful change. Then you’ll discover the stages of change employees undergo and get strategies to encourage employees to buy in to organizational change.

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Effective Change Management Communication

A strong communication plan can ease challenging emotions. And while a communication plan can’t make change completely stress-free, it can make the process less painful and more likely to succeed.

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The Fundamentals of Leading Through Change

In this lesson, learn about the relationship between leadership and change. You’ll explore what’s in your control during a change—and what isn’t. Then dive into some tips for leading a team during change.

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5 Tips for Leading Teams Through Change

In this lesson, explore common challenges that managers face during change. You’ll also learn strategies to respond to change thoughtfully and effectively.

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Empowering Employees to Successfully Navigate Change

In this lesson, learn why empowering employees is crucial to a positive change outcome, why teams get stuck when going through change, and six tips to turn naysayers into champions of change.

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Leading During an Unexpected Change

In this lesson, learn to define a crisis and understand how leading at this time differs from planned change management. Then, get tips to guide others during this most demanding type of change—change brought on by crisis.

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Formal vs. Informal Communication
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Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.
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Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.
How do we get started?
Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.
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