Business Phone Etiquette
In this lesson, you’ll learn what phone etiquette is and why it’s essential for business success. You’ll also explore the do’s and don’ts of conducting professional phone calls.
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In this lesson, you’ll learn about the acronym DIBs, which stands for diversity, inclusion, and belonging. You’ll learn what these terms mean, why you need all three to achieve success, and what workplace benefits you can expect with a DIBs culture.
In this lesson, you’ll learn about the importance of “belonging moments” and what it takes for employees to feel welcome. Then, we’ll share six tips that every employee can follow to foster belonging within your organization.
How can you overcome the roadblocks and build a more inclusive workforce? It starts with re-examining your hiring approach, and in this lesson, you’ll learn how that’s done. First, you’ll find out why businesses often struggle to recruit diverse candidates. Then, you’ll learn five tips to improve your recruiting strategy and make diversity a long-term goal.
In this lesson, we’ll answer that question. First, you’ll learn what we mean by diversity and why retaining that workforce is important. Then, you’ll learn why retention efforts often fall short, and how to overcome those setbacks with five tips.
In this lesson, you’ll learn how to obtain relevant and comprehensive information on your DIBs efforts. First, you’ll find out why DIBs measurements are important. Then, we’ll unpack four proven strategies for measuring DIBs and focusing on long-term progress.
In this lesson, you’ll learn more about what it means to be an ally and what characteristics an ally embodies. Then, you’ll learn about five ally roles you can take on the next time you spot injustice.
In this lesson, you’ll learn about unconscious bias, including what it is and why it happens. Then, we’ll explore the workplace consequences of acting on such biases and why it’s important to build awareness of unconscious biases.
In this lesson, you’ll learn five of the most common types of unconscious bias. You can use these five types to identify which biases you may harbor and how they affect others at work.
In this lesson, you’ll learn some techniques for working past the stereotypes. First, you’ll learn why it’s important to challenge your unconscious biases. Then, we’ll unpack six tips for overcoming unconscious bias and why it’s crucial to practice ongoing learning.
In this lesson, you’ll learn tips to reduce unconscious bias so that you can avoid accidental discrimination, make more objective decisions, and build a diverse and high-performing team.
In this lesson, you’ll learn why creating an inclusive remote environment takes intentional effort from managers. You’ll explore what an inclusive workspace looks like and get tips and strategies to benefit your team.
In this lesson, we’ll explore the gender spectrum—a term used to describe the range of possibilities of gender expression and identity. Then, we’ll answer some commonly asked questions about sex and gender.
The gap between ideals and reality is why making ethical decisions can be difficult. In this lesson, you’ll learn some common rationalizations we use to excuse our behavior, the conflict of interest that causes those rationalizations, and four tips to overcome them.
In this lesson, you’ll learn about the importance of reporting unethical conduct at work. First, we’ll address five reasons people fail to report unethical behavior. Then, you’ll learn five steps for reporting unethical behaviors promptly and effectively.
In this lesson, you’ll learn to answer that question by uncovering what ethics are, how they differ from the law, and how we define business ethics. And, in that process, you’ll learn what makes companies ethical, and the four principles those companies uphold.
In the workplace, our integrity is put to the test routinely. We strive to be honest and true to ourselves, but we can falter when confronted with daily demands. Still, despite the challenges, integrity is imperative to professional success. And, in this lesson, you’ll learn why that is—as well as why integrity is hard to uphold, and how you can preserve it despite the challenges.
In this lesson, you’ll learn how to spot the warning signs that you or your workplace are in ethical danger. Learn how to recognize the red flags on a personal and organizational level so that you can successfully intervene and prevent the next workplace scandal.
In this lesson, you’ll explore what an employee code of conduct is and why it’s important. You’ll then learn how to create an employee code of conduct—including what topics to include and tips to make your employee code of conduct effective. Finally, you’ll gain some practical steps for disseminating your code of conduct and turning policy into action.
In this lesson, you’ll learn what ethical decision-making is and where that moral perspective comes from. You’ll also learn four dimensions to consider while using a five-step decision-making framework.
In this lesson, you’ll learn how to spot conflicts of interest—as well as why those conflicts can be dangerous. You’ll also learn how to help your team prevent conflicts of interest and how to handle unavoidable issues.
In this lesson, you’ll learn about the benefits of uncovering your strengths, as well as how to arrive at that self-understanding. Then, you’ll learn how to leverage your strengths by reflecting upon and redesigning your habits.
In this lesson, you’ll learn how to weed through the career options and match your job to your interests. First, you’ll learn why it’s worth defining those interests. Then, you’ll learn about six vocational interest types, which jobs align with each one, and how to pick a career that combines your unique preferences.
In this lesson, you’ll learn more about what core values are, why they’re worth understanding, and how to define your own. Then, you’ll learn how to apply that awareness so that you can add more meaning to your career.
In this lesson, learn how to take the initiative and ask for feedback from your manager, coworkers, or subordinates. Then, explore the do’s and don’ts for soliciting feedback that’s most useful and valuable to you.
You’ll learn why constructive feedback is an opportunity—not a disaster or a sign of failure. You’ll then learn practical tips for receiving constructive criticism gracefully, and some questions you can ask to elicit feedback that’s more helpful or useful to you.
You’ll learn how to tell the difference between a fixed mindset and a growth mindset. You’ll then explore why a growth mindset can help you become more resilient and advance your skills or career. Finally, you’ll take away practical tips for developing a growth mindset at work.
And that’s exactly what this lesson is about. Not only will you learn what career development is and why it matters, but you’ll also explore how to take control of your career so that you can increase your chances of creating a career that’s personally rewarding and fulfilling, and aligns with your definition of success.
In this lesson, you’ll learn everything you need to know about creating an effective career development plan—including what it is, why it matters, and the steps for creating a successful plan.
In this lesson, you’ll learn how to get the most out of your one-on-one meetings with your boss. You only get what you give, so take advantage of the unique opportunity and value that one-on-ones can offer you with these tips.
In this lesson, you’ll learn what it means to add value to your company. You’ll then learn the 4 P’s for increasing your value at work and how to be a culture add instead of a culture cost. Finally, you’ll be armed with some best practices to make sure that your efforts are recognized—and rewarded.
In this lesson, learn how to earn a raise, including how to increase your value to your company and become eligible for a raise, when to ask for a raise, and how to prepare and present a compelling case. At the end of the lesson, review a final list of do’s and don’ts to increase your chances of successfully negotiating a raise.
In this lesson, you’ll explore what personal branding means and why it’s so important to manage your personal brand at work. You’ll then learn how to assess your current personal brand, followed by four steps to reshape your personal brand to best reflect your existing strengths—and support your future ambitions.
In this lesson, you’ll learn how to play an active role in shaping your performance review. Learn how to prepare for your performance review in three main ways: conducting a self-evaluation, goal setting, and preparing to give and receive feedback.
In this lesson, you’ll learn how to prepare your case and maximize your chances of getting transferred. You’ll then learn how to make the transition gracefully to maintain good relationships with both your new and former team alike.
In this lesson, you’ll learn to distinguish between the two career tracks: manager and individual contributor. Then, you’ll learn why neither path is better or worse than the other and, most importantly, how to choose the right track for you.
This guide will teach you everything you need to know about writing a professional, polished, and compelling resume. Learn what to include in your resume, what best practices to apply for styling and formatting it, and how to edit your resume.
In this study guide, you’ll learn about some basic rules of responding to interview questions, followed by how to respond to seven of the most commonly asked questions. Then, you’ll learn the CAR method for answering behavioral questions. Use this guide to anticipate what employers will ask and understand what elements make for an exceptional response.
In this lesson, you’ll learn what “remote” means and what benefits you can expect from that work. Then, we’ll cover five questions to ask before considering a remote job, as well as what to do if you’re on the fence.
In this lesson, you’ll learn ways to make job-hunting more fruitful and less stressful. You’ll discover how to figure out what you want and where to look—and get a few other tips and tricks along the way.
In this lesson, you’ll first learn what mentoring means and how a great mentor can launch your career to the next level. At the end of the lesson, learn how to find a mentor and determine if a prospective mentor is the right fit.
In this lesson, you’ll discover the answers to these questions by exploring what it takes to be a model mentee. Learn what role a mentee serves in a mentoring relationship followed by what attitudes and behaviors make you the kind of mentee that your mentor loves to work with.
In this lesson, you’ll get an overview of five of the most common mentoring challenges that mentors and mentees face. You’ll also learn strategies to avoid and overcome these challenges so that both parties can benefit from a positive and productive mentoring relationship.
In this lesson, you’ll learn to answer those questions by discovering the who, what, when, where, and why of professional networking. Then, you’ll learn why establishing a strong professional network is so powerful and what benefits it offers.
in this lesson, you’ll learn how to ease that tension. First, you’ll learn what a networking event is and how to prepare for one. Then, you’ll learn how to have productive conversations and follow up with new contacts.
In this lesson, you’ll learn what an elevator pitch is and where you might share one. Then, you’ll learn how to create that pitch by following a step-by-step process and learning five tips for effective delivery.
In this lesson, you’ll learn what it takes to build a professional network—including what you must do to form those connections and how to prove your value to others. Then, you’ll learn where to find new contacts so that you can develop a powerful network worth leveraging.
In this lesson, you’ll learn why networks demand upkeep and how to organize your contacts so that no one’s lost in the shuffle. Then, you’ll learn six good reasons for reaching out and staying in touch.
In this lesson, you’ll learn six tips to help you excel in your new position. To start, we’ll unpack how to prepare for your first week, make a great impression, and learn from others. Then we’ll give you some tools to understand your company culture and manager’s expectations.
In this lesson, you’ll learn why people don’t ask for help, why seeking guidance is a sign of strength, and how to choose the right time to raise your hand. You’ll also learn the best way to ask for help and get what you need when you need it.
In this lesson, we’ll define self-confidence and its importance at work. Then, you’ll discover three strategies—positivity, posing, and practice—to build confidence and improve performance. Finally, you’ll learn to incorporate these “Three P’s” into your life.
In this lesson, you’ll learn how to do it by confronting your mistake and following five immediate recovery steps. Then, you’ll learn how to handle the aftermath and repair your reputation with four tips.
In this lesson, you’ll learn how to do that. First, you’ll learn why change is often unsettling and what reaction stages we tend to experience. Then, you’ll find out how to accept change by following a few expert strategies.
In this lesson, you’ll learn to define impostor syndrome and determine whether it’s something you’re experiencing. Then, you’ll learn how impostor syndrome holds you back as well as how to face that insecurity head-on.
In this lesson, you’ll explore the source of your fears and gain an understanding of how they might be holding you back. You’ll then learn how to reframe your thinking—and take action—to start working and failing fearlessly.
First, you’ll learn what it means to have visibility at work and how increasing your visibility can advance your career. Then, you’ll learn about three of the biggest obstacles to workplace visibility, along with tips to overcome them and get noticed by your boss and coworkers for outstanding work.
In this lesson, you’ll learn what professionalism is and how it can open doors for your career and future. You’ll then learn the do’s and don’ts of practicing professionalism at work.
In this lesson, you’ll learn what defines strong working relationships, why they’re important, and some do’s and don’ts to strengthen your work relationships with your team.
In this lesson, learn the basics of organizational change, including what it is, what causes it, and how applying the principles of change management can guide you through change.
In this lesson, you’ll learn what a change management model is and how popular models steer companies through smoother waters. We’ll also explore the basics of five fundamental models—assessing how they work and when they’re helpful.
In this lesson, you’ll learn the five stages of the Satir Change Management Model, along with tips for leveraging this system to support employees during a challenging transition.
In this lesson, you’ll learn why employee support is critical to successful change. Then you’ll discover the stages of change employees undergo and get strategies to encourage employees to buy in to organizational change.
A strong communication plan can ease challenging emotions. And while a communication plan can’t make change completely stress-free, it can make the process less painful and more likely to succeed.
In this lesson, learn about the relationship between leadership and change. You’ll explore what’s in your control during a change—and what isn’t. Then dive into some tips for leading a team during change.
In this lesson, learn why empowering employees is crucial to a positive change outcome, why teams get stuck when going through change, and six tips to turn naysayers into champions of change.
In this lesson, learn to define a crisis and understand how leading at this time differs from planned change management. Then, get tips to guide others during this most demanding type of change—change brought on by crisis.