Formal vs. Informal Communication

In this lesson, you’ll learn what it means to have a formal versus informal tone. You’ll also review examples of each and determine which tone is appropriate for the situation.

Formal vs. Informal Communication
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What's included?
  • Presentation style videos
  • Real world examples
  • User interactions
  • Scenario based training
  • Knowledge checks

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Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.
Will the course be mobile compatible, or responsive?
Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.
How do we get started?
Greetings, Exalted One. Allow me to introduce myself. I am Luke Skywalker, Jedi Knight and friend to Captain Solo. I know that you are powerful, mighty Jabba, and that your anger with Solo must be equally powerful. I seek an audience with Your Greatness to bargain for Solo's life. With your wisdom, I'm sure that we can work out an arrangement which will be mutually beneficial and enable us to avoid any unpleasant confrontation.

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Career Management
Asking for Help at Work

In this lesson, you’ll learn why people don’t ask for help, why seeking guidance is a sign of strength, and how to choose the right time to raise your hand. You’ll also learn the best way to ask for help and get what you need when you need it.

STARTING AT
$99.00 
$149.00 
How to Build Your Confidence as a New Professional
9 min
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Career Management
How to Build Your Confidence as a New Professional

In this lesson, we’ll define self-confidence and its importance at work. Then, you’ll discover three strategies—positivity, posing, and practice—to build confidence and improve performance. Finally, you’ll learn to incorporate these “Three P’s” into your life.

STARTING AT
$99.00 
$149.00 
7 Practices of Successful New Professionals
8 min
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Career Management
7 Practices of Successful New Professionals

You’ll learn seven practices of highly successful employees in this lesson.

STARTING AT
$99.00 
$149.00 
6 Tips for Training New Coworkers
9 min
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Career Management
6 Tips for Training New Coworkers

In this lesson, you’ll learn how to train new coworkers quickly and effectively.

STARTING AT
$99.00 
$149.00 
Coming Back From a Big Mistake
10 min
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Career Management
Coming Back From a Big Mistake

In this lesson, you’ll learn how to do it by confronting your mistake and following five immediate recovery steps. Then, you’ll learn how to handle the aftermath and repair your reputation with four tips.

STARTING AT
$99.00 
$149.00 
Coping with Workplace Change
8 min
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Career Management
Coping with Workplace Change

In this lesson, you’ll learn how to do that. First, you’ll learn why change is often unsettling and what reaction stages we tend to experience. Then, you’ll find out how to accept change by following a few expert strategies.

STARTING AT
$99.00 
$149.00 
Overcoming Impostor Syndrome
11 min
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Career Management
Overcoming Impostor Syndrome

In this lesson, you’ll learn to define impostor syndrome and determine whether it’s something you’re experiencing. Then, you’ll learn how impostor syndrome holds you back as well as how to face that insecurity head-on.

STARTING AT
$99.00 
$149.00 
Strategies for Working Remotely
13 min
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Career Management
Strategies for Working Remotely

In this lesson, you’ll learn about the top four challenges of remote work as well as how to maximize your productivity by following four expert strategies.

STARTING AT
$99.00 
$149.00 
Overcoming the Fear of Failure
9 min
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Career Management
Overcoming the Fear of Failure

In this lesson, you’ll explore the source of your fears and gain an understanding of how they might be holding you back. You’ll then learn how to reframe your thinking—and take action—to start working and failing fearlessly.

STARTING AT
$99.00 
$149.00 
Getting Noticed at Work
11 min
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Career Management
Getting Noticed at Work

First, you’ll learn what it means to have visibility at work and how increasing your visibility can advance your career. Then, you’ll learn about three of the biggest obstacles to workplace visibility, along with tips to overcome them and get noticed by your boss and coworkers for outstanding work.

STARTING AT
$99.00 
$149.00 
A Guide to Workplace Professionalism
8 min
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Career Management
A Guide to Workplace Professionalism

In this lesson, you’ll learn what professionalism is and how it can open doors for your career and future. You’ll then learn the do’s and don’ts of practicing professionalism at work.

STARTING AT
$99.00 
$149.00 
How to Write Effective Business Emails
8 min
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Career Management
How to Write Effective Business Emails

In this lesson, you’ll learn when to send an email, followed by email formatting and style guidelines.

STARTING AT
$99.00 
$149.00 
Business Phone Etiquette
10 min
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Career Management
Business Phone Etiquette

In this lesson, you’ll learn what phone etiquette is and why it’s essential for business success. You’ll also explore the do’s and don’ts of conducting professional phone calls.

STARTING AT
$99.00 
$149.00 
Formal vs. Informal Communication
8 min
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Career Management
Formal vs. Informal Communication

In this lesson, you’ll learn what it means to have a formal versus informal tone. You’ll also review examples of each and determine which tone is appropriate for the situation.

STARTING AT
$99.00 
$149.00 
Building Strong Work Relationships With Your Coworkers
10 min
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Career Management
Building Strong Work Relationships With Your Coworkers

In this lesson, you’ll learn what defines strong working relationships, why they’re important, and some do’s and don’ts to strengthen your work relationships with your team.

STARTING AT
$99.00 
$149.00 
Building a Strong Working Relationship With Your Boss
7 min
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Career Management
Building a Strong Working Relationship With Your Boss

In this lesson, you’ll learn the do’s and don’ts of establishing a successful and mutually beneficial partnership with your boss.

STARTING AT
$99.00 
$149.00 
Repairing a Broken Work Relationship
9 min
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Career Management
Repairing a Broken Work Relationship

In this lesson, you’ll learn how to take responsibility for work relationships turned sour by practicing five tips to rebuild goodwill and trust.

STARTING AT
$99.00 
$149.00 
Working With People You Don't Like
9 min
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Career Management
Working With People You Don't Like

In this lesson, learn six tips for working with people you don’t like.

STARTING AT
$99.00 
$149.00 
Introduction to Change Management
9 min
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Change Management
Introduction to Change Management

In this lesson, learn the basics of organizational change, including what it is, what causes it, and how applying the principles of change management can guide you through change.

STARTING AT
$99.00 
$149.00 
3 Types of Organizational Change
6 min
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Change Management
3 Types of Organizational Change

In this lesson, you’ll explore three change management types and their nuanced impacts.

STARTING AT
$99.00 
$149.00 
Understanding the Basics of Change Management Models
13 min
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Change Management
Understanding the Basics of Change Management Models

In this lesson, you’ll learn what a change management model is and how popular models steer companies through smoother waters. We’ll also explore the basics of five fundamental models—assessing how they work and when they’re helpful.

STARTING AT
$99.00 
$149.00 
Best Practices for Change Management
8 min
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Change Management
Best Practices for Change Management

In this lesson, you’ll gain insight into the importance of proper change implementation and learn five best change management practices.

STARTING AT
$99.00 
$149.00 
Overcoming Common Change Management Challenges
7 min
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Change Management
Overcoming Common Change Management Challenges

In this lesson, you’ll explore some of the most common barriers to successful change management and how to overcome them.

STARTING AT
$99.00 
$149.00 
The McKinsey 7-S Model
6 min
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Change Management
The McKinsey 7-S Model

In this lesson, you’ll learn about these elements and how to use them to analyze your organization’s design.

STARTING AT
$99.00 
$149.00 
The Satir Change Management Model
8 min
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Change Management
The Satir Change Management Model

In this lesson, you’ll learn the five stages of the Satir Change Management Model, along with tips for leveraging this system to support employees during a challenging transition.

STARTING AT
$99.00 
$149.00 
Planning an Effective Change Communication Strategy
8 min
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Change Management
Planning an Effective Change Communication Strategy

In this lesson, you’ll explore questions that can help you develop an effective change communication strategy.

STARTING AT
$99.00 
$149.00 
Getting Employee Buy-in During Change
9 min
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Change Management
Getting Employee Buy-in During Change

In this lesson, you’ll learn why employee support is critical to successful change. Then you’ll discover the stages of change employees undergo and get strategies to encourage employees to buy in to organizational change.

STARTING AT
$99.00 
$149.00 
Effective Change Management Communication
14 min
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Change Management
Effective Change Management Communication

A strong communication plan can ease challenging emotions. And while a communication plan can’t make change completely stress-free, it can make the process less painful and more likely to succeed.

STARTING AT
$99.00 
$149.00 
The Fundamentals of Leading Through Change
10 min
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Change Management
The Fundamentals of Leading Through Change

In this lesson, learn about the relationship between leadership and change. You’ll explore what’s in your control during a change—and what isn’t. Then dive into some tips for leading a team during change.

STARTING AT
$99.00 
$149.00 
5 Tips for Leading Teams Through Change
7 min
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Change Management
5 Tips for Leading Teams Through Change

In this lesson, explore common challenges that managers face during change. You’ll also learn strategies to respond to change thoughtfully and effectively.

STARTING AT
$99.00 
$149.00 
Empowering Employees to Successfully Navigate Change
8 min
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Change Management
Empowering Employees to Successfully Navigate Change

In this lesson, learn why empowering employees is crucial to a positive change outcome, why teams get stuck when going through change, and six tips to turn naysayers into champions of change.

STARTING AT
$99.00 
$149.00 
Leading During an Unexpected Change
6 min
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Change Management
Leading During an Unexpected Change

In this lesson, learn to define a crisis and understand how leading at this time differs from planned change management. Then, get tips to guide others during this most demanding type of change—change brought on by crisis.

STARTING AT
$99.00 
$149.00